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Privacy Policy

We are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

  • Directly Provided Information: When you engage with our services, such as creating an account, making transactions, or contacting customer service, you might provide us with:
    • Personal Data: This includes your name, email address, phone number, postal address, and sometimes identification documents for KYC (Know Your Customer) purposes.
    • Financial Information: Bank account details or credit card information for fiat-to-crypto conversions.
    • Transaction History: Details related to cryptocurrency transactions, including amounts, dates, wallet addresses, and transaction IDs.
  • Automatically Collected Information: Through your interaction with our site, we gather:
    • Usage Data: This encompasses IP addresses, browser type, internet service provider (ISP), referring/exit pages, clickstream data, and the dates/times of your visits.
    • Device Information: We might collect information about your device, including device type, unique device identifiers, operating system, and application version.
  • Cookies and Web Beacons: We use cookies and similar tracking technologies to enhance user experience, analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use.

2. How We Use Your Information

The data we collect serves several purposes:

  • Service Provision: To facilitate, manage, and improve our services, including processing transactions, maintaining accounts, and providing customer support.
  • Customization: Enhancing your experience on our site by tailoring content and offers.
  • Analytics: Understanding how users interact with our services to improve functionality and user experience.
  • Communication: Sending you important updates, security alerts, and marketing communications, which can be opted out of at any time.
  • Legal Compliance: Ensuring we meet regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.

3. Disclosure of Your Information

We may disclose your information:

  • To Service Providers: We engage with third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, and customer support.
  • Compliance with Laws: To comply with legal processes, respond to governmental requests, or protect our rights, privacy, safety, or property, or that of our users or the public.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that deal.

4. Security Measures

We take robust security measures to protect your data:

  • Encryption: We encrypt your personal and financial information during transmission.
  • Secure Storage: Your data is stored on servers protected by firewalls and other security systems.
  • Access Controls: Only authorized personnel have access to your personal information.

Despite these measures, please note that no method of transmission over the internet or method of electronic storage is completely secure.

5. Your Rights and Choices

  • Access and Correction: You have the right to access, update, or delete your personal information by contacting us or managing your account settings.
  • Opting Out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or by adjusting your preferences in your account settings.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes).

7. International Data Transfer

Your information may be transferred to, and processed in, countries other than the one where you are located. Those countries may have data protection laws that are different from those of your country. By using our services, you consent to this transfer, storage, and processing.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If we learn we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via email or by posting a prominent notice on our website. Your continued use of our website after such modifications will constitute your acceptance of the new policy.